Warranty Replacement Proceedure:
*Please note - our new delivery address as below was updated & correct as at 29/3/19
Please post the item & written warranty back to us via Registered post* to ensure it arrives safely & also enclose a **Pre-Paid Registered, Stamped & self addressed envelope to:
PO Box 453
Nerang QLD 4211
*Please ensure that any & all warranty returns are sent back to us via Registered post or another method that has tracking facilities. This is to ensure that items are received by Moggied's & will safe-guard yourself for items being lost in the post. We must receive the item back in order for a warranty replacement to be sent.
**Please also ensure that a Registered, Stamped & Self addressed envelope is also enclosed with any warranty returns ...Failure to do so will result in a delay in processing your replacement & a $10.00 paypal invoice will be sent to you for the return shipping costs before your replacement is sent out to you.
For our customers located outside Australia, please make sure that your return delivery address & details are filled out on the Warranty & enclose the warranty along with the item & send it by Registered/Recorded mail to Moggied's at the address below. Please also send a payment of AU$9.50 via paypal to: email@example.com being for the cost of return postage via regular airmail* delivery of your replacement item. If you would like your item sent back to you via Registered/ Recorded mail instead of regular airmail delivery, the return postage cost is AU$29.95 to the UK, USA & Canada, or AU$32.95 to the rest of the world.
Po Box 453
Nerang QLD 4211
*Regular airmail delivery DOES NOT have any tracking facilities or insurance cover & if you choose to have your items sent back via this method, Moggied's are not responsible or liable for warranty returns being lost in transit. Warranty replacements being sent back by Registered/Recorded mail will have either Tracking facilities &/or insurance cover (depending on your location), so the item will either be able to be tracked online, or have insurance cover should your item not arrive.
Moggied's Lifetime Replacement Warranty is not transferable & is valid & applicable to the owner & item listed on the Warranty
The item MUST be received by Moggied's in order to receive a new warranty replacement. Our Lifetime Replacement Warranty is NOT an insurance policy against loss or theft etc & therefore the item MUST be received by Moggied's in order to receive a replacement.
Any tampering, adjustment or altercation ie engraving etc to the item will render the Lifetime Replacement Warranty invalid.
We do try to replace all warranty returns ASAP out of our stock holding. If for any reason, we don't have your item in stock to send as a replacement, we will need to send your item back to the manufacturer in the USA for replacement. This can take a few weeks for the manufacturer to receive it back & for us to receive the replacement, but we'll let you know if this is the case as soon as we receive your item back & will get the replacement organized for you straight away.
If an item has been discontinued since your purchase & a replacement is not available, we will offer you a comparable replacement.